This website is operated by Mint Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Mint Jewellery. When you make a purchase from www.mintjewellery.com (the “website”), you agree to the terms below. These are terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

SHIPPING COSTS

Shipping costs are calculated during checkout based on order value, weight, dimensions and destination of the items in the order. Payment for shipping will be collected at the time of purchase.

STOCK AVAILABILITY

All orders are subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products, and contact you to discuss your options.

If an item is on pre-order, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await the pre-order item/s. You will be provided with an estimated shipping date. Please note, this is an estimate only and is subject to change. You'll be notified by email if there is more than a few days delay on a pre-order item.

TRANSIT TIME

Generally, orders shipped domestically (within Australia) are in transit for 1 - 7 days. Orders shipped internationally (outside of Australia) are in transit for 3 - 30 days. This varies greatly depending on the shipping service selected at checkout.
If delivery time has exceeded the estimated time frame, please contact us so that we can conduct an investigation.

DISPATCH

We endeavour to dispatch in-stock orders within 3 business days. We operate on Monday - Friday during standard business hours, except on public holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

CHANGE OF DELIVERY ADDRESS

We are able to change the address at any time before the order has been dispatched. For address changes after an order has been dispatched, please contact us immediately.

DAMAGED DELIVERY

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and contact us immediately. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

MISSING DELIVERY

If the delivery time has exceeded the estimated time frame, and you believe your parcel is lost-in-transit, please contact us so that we can conduct an investigation. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

DUTIES & TAXES

Customs/import duties vary from country to country and (if applicable) are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the parcel. Unfortunately, we can't estimate these charges so if you are unsure, please check with your local customs authorities.

CONTACT INFORMATION

Questions about the Shipping Policy should be sent to us at mintjewellerystore@gmail.com